Terms of Use

Cenz Desserts
PO BOX 21
Croydon NSW 2132
Australia. ABN 39680563539

These Privacy, Terms & Conditions apply to the engagement of Product services provided by Cenz Desserts to you (the client). Unless specifically varied by written agreement, these Terms & Conditions shall form part of any contract between Cenz Desserts and the client in the provision of services (The Product).

Cenz Desserts sells Semi frozen Italian Dessert cake and other quality desserts products within the Sydney metro area.

All listed prices are in Australian AUD$ and are inclusive of GST.

We deliver products with our own transport service. Shipping cost is a flat $12 for deliveries outside our designated areas.

Customer Service Policy

Cenz Desserts is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3 business days; if an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder, or a full refund.

Refund Policy & Cancellation Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange, or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or it doesn’t do what it is supposed to do. Only the freshest and finest ingredients are used in our products. However, if you are not genuinely satisfied with the quality of the product return it with your proof of purchase to Cenz Desserts within 2 days for a replacement or an online credit.

Custom orders, Semifreddo cakes and desserts are made specifically for your requirements and thus cannot usually be sold if you cancel or change your order once it has been made. If you cancel or change your order with more than 5 days’ notice, we will provide you with an online credit to the full value of your order.

If you cancel or change your order with more than 72 hrs notice, a 50% cancellation fee will apply, and we will provide you with an online credit for 50% value of your order.

If you cancel or change your order with less than 72 hrs notice your order will be deemed abandoned and no refund or credit will be provided to you. Keep in mind that Semifreddo cakes will keep perfectly for up to 30 days in the freezer. (Any time after will lose flavour, texture, freshness & quality of the product).